The TOUG BLOG

Answers to Frequently Asked Questions

Answers to Frequently Asked Questions

Why can I not purchase a table in my country?

We would love to be able to ship to every country, but it is not feasible. These tables are very big and heavy and require special shipping and importing arrangements. Right now, we ship to the US. Soon, we will also ship to the EU, Canada and Australia. If you live outside these areas, you will need to arrange freight at your own expense to purchase a table.


How much does shipping cost?

We charge actual shipping cost only. Therefore, we need to know your shipping address to calculate shipping charges. If you begin the checkout process, you will be given the shipping cost before providing payment.


Why am I being charged sales tax?

We charge taxes as required by law. If you are in California, Texas, or Illinois, we are required to collect sales tax.


What are the dimensions of the tables?

3'x5': Overall dimensions 68.62 inches (1741mm) Long X 50.5 inches (1283mm) Wide. The playing surface is 59 inches (1500mm) X 41 inches (1042mm).

4'x6': Overall dimensions 83.43 inches (2119mm) Long X 59.44 inches (1510mm) Wide. The playing surface is 72.4 inches (1839mm) X 48.43 inches (1230mm).

Standard Height: 32 inches (814mm) High in the “shallow” position and 34 inches (864mm) in the “deep” Position. Knee height is 25 inches (635mm).

Counter Height: 38 inches (996mm) high in the “shallow” position and 40 inches (1016mm) in the “deep” position. Knee height is 31 inches (777mm)

Coffee Height: 19.6 inches (500mm) high in the “shallow” position and 21.6 inches (549mm) in the “deep” position. Knee height is 12 inches (311mm)


How easy is it to change the play area depth? How do you do it?

The rails are raised and lowered individually, 4 bolts on the short sides and 6 on the long sides. It takes about 20 minutes to change the vault depth.


Are the tops spill-proof?

The tops are not spill-proof. We recommend you purchase the PVC Top Cover if spills might be an issue. The tops are laminate and easy to wipe off. The interior play mat is easy to remove and clean.


What material is the play mat made of?

The play mats are fabric that is adhered to a high durability rubber (similar a mouse pad) and are 3mm thick.


Can I get tops that are stained wood? Can I choose a different color for my tops?

All of the tops and arm rails are laminate. We offer white tops with birch tables and black tops with walnut and black tables


Do you offer a military discount?

Yes, if you are a current or former military member serving in any country we ship to, please provide proof of current enlistment or honorable discharge and we will send you a 5% off discount code.


Do you ship to APO/FPO addresses?

Yes, though additional charges may apply. We only charge actual shipping rates, and those are much higher to APO/FPO addresses.


Do you ship to PO boxes?

Unfortunately, we are unable to ship to PO boxes at this time.


How long are the power cords?

The cords on the Elite tables are just over 9' or 2.8 meters long.


Is the power cord appropriate for my region?

Tables come with outlet adapters suitable for the region the table is being shipped to.


What are the USB outlets rated at?

USB 2.0